SERVICES

INSTALLATION and SUPPORT

Installation will be provided directly from our own accredited engineers. We believe that direct support from the company's own technicians is the only way to meet the exact needs of our clients demands. This relationship also provides an ongoing commitment to ensure that engineers remain fully able to understand and support the latest products and technologies, their position in the market place and how these new developments benefit customers.

Our consultants and project managers have in-depth knowledge and experience of managing high value, fixed price projects and contracts; and are responsible for meeting tight schedules within agreed budgets. Turnkey owes much of its success to this knowledge and experience as it does to the actual products the company supplies.

At Turnkey we believe in the importance of designing, implementing and installing a successful system, no matter how large or small. Of equal importance is the commitment to customer support that must be in place from a systems inception through to its day-to-day application.

To some companies support still means equipment maintenance. For a system to perform at the highest level much more than product maintenance is required. Our personnel are trained and qualified to provide all aspects of customer support.

Customer Care/ After Sales - Customer Care Department

Description of Services:-

• Post installation Customer Contact to Verify Satisfaction Levels
• Quarterly Customer Contact to Identify Expansion and Development Plans
• Regular New Letters Informing Customers of Developments Within Industry
• Technical Help Desk Providing Free Advice and Support
• Service Level Agreements Tailored to Customers Needs
• Customer Service Plans Developed for Multiple Site Requirements
• Remote Diagnosis of Faults Within Two Hours of Notification
• Remote Programming Carried Out Within Forty Eight Hours of Notification
• Continuous Remote Monitoring of Systems
• Average Response Time to Faults of 4 Hours in Central London
• Liaison with Network Service Providers in Resolving Faults
• Pre- and - Post Installation Monitoring and Analysis of Customer Premises Power Supplies

MAINTENANCE LEVELS

We at Turnkey Telecom are continually striving to ensure that the level of service which we provide meets the expectation of our customers and that you the customer, have the comfort of being able to rely at all times on a prompt, positive and professional response if your telephone system develops a fault.

Turnkey Telecom will use all reasonable endeavours to respond within the specified operational time frame, either by arranging for a service engineer to attend your site, or via remote interrogation using a modem connected to your telephone system.

At the time of each call out, we will give you, as near as possible an anticipated time of arrival on site of our engineer and we will keep you informed if he is to be delayed. In return we would like as concise analysis as is possible of the fault, its location or extension if it relates to a handset and the name of the person who will be available on site to show our engineer the fault. Unnecessary time spent at your site, may mean that another customer suffers.

Maintenance covers all system components, 2-Wire devices are excluded.